Connected items do not appear for unlicensed users in JSM Portal / Custom fields display a permission error
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Update - A fix has been deployed and we monitor the situation.
Jun 15, 2026 - 09:39 UTC
Jun 15, 2026 - 09:39 UTC
Monitoring - We got confirmation from Atlassian that both problems are related to a recent JSM update. A fix has been released and we are currently analyzing and monitoring the situation.
Jun 15, 2026 - 09:21 UTC
Jun 15, 2026 - 09:21 UTC
Investigating - We are aware of an incident impacting the display of Connected Items in JSM Portals for unlicensed users, we are currently investigating the problem.
It appears to be related to a change made by Atlassian to JSM Projects on Friday June 12th.
Jun 15, 2026 - 08:14 UTC
It appears to be related to a change made by Atlassian to JSM Projects on Friday June 12th.
Jun 15, 2026 - 08:14 UTC
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