Investigating - It appears that the issue has not been fully resolved and still occurs in some specific cases. We are investigating the conditions under which this happens.
Feb 06, 2026 - 16:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Feb 05, 2026 - 19:13 UTC
Identified - The impact has been identified. The issue affects some spreadsheet macros created prior to May 2023 that contain specific parameters not currently supported by the migration process.

The resolution has been found and a patch will be made available in the next hours.

Feb 05, 2026 - 11:08 UTC
Investigating - We are currently investigating an issue where some spreadsheet macros are not working correctly, while others remain unaffected.

The following error appears in the browser developer console: "Cannot read properties of undefined (reading 'storageData')"

We will provide updates as soon as we have more information.

Feb 04, 2026 - 14:47 UTC
Elements Connect Operational
90 days ago
99.59 % uptime
Today
Elements Copy & Sync Operational
90 days ago
99.74 % uptime
Today
Elements Publish Operational
90 days ago
100.0 % uptime
Today
Elements Overview Operational
90 days ago
100.0 % uptime
Today
Elements Spreadsheet Partial Outage
90 days ago
98.06 % uptime
Today
Elements Pulse Operational
90 days ago
100.0 % uptime
Today
Elements Catalyst Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Web Site Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 10, 2026

No incidents reported today.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Unresolved incident: Some Spreadsheet macros are no longer working correctly.

Feb 5, 2026
Feb 4, 2026
Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Resolved - This incident has been resolved.
Jan 28, 16:05 UTC
Update - We are continuing to monitor for any further issues.
Jan 9, 10:11 UTC
Update - We are continuing to monitor for any further issues.
Jan 8, 19:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 19:44 UTC
Investigating - Editing a synchronized comment (source) causes private comments (in target) to become public. We are investigating the issue and already have a lead.
Jan 8, 17:25 UTC
Jan 27, 2026

No incidents reported.